"If ye love wealth better than liberty, the tranquility of servitude better than the animating contest of freedom, go home from us in peace. We ask not your counsels or your arms. Crouch down and lick the hands which feed you. May your chains set lightly upon you, and may posterity forget that you were our countrymen."

Friday, 25 December 2009

Guess What?

Typical isn't it?  Christmas Day - bah humbug!
Lifted from here, just in case it helps anyone else.
"WARNING - following this advice is totally at your discretion and anything which happens to your digibox as a result is your responsibility, not mine. You will lose all recorded programmes from your Sky+ Planner.

Sky tech support can talk you through performing a system restore over the phone. To do this yourself, press 'services' on your Sky plus remote, then select option 4. Next press 0, 1, select - you should now see the engineer's menu. Choose option 8, 'Full System Reset'. The box will now take a few minutes to reset itself.

Try pausing or recording again, and if the problem persists disconnect the digibox from the mains power. Press and hold the 'left' and 'right' navigation buttons on the front of the digibox whilst you reconnect the mains power. Continue holding the buttons in for about 20 seconds, and when the ring of light on the front comes on, press the 'select' button on the front of the digibox (between the left and right buttons you were holding). The Sky+ recording logo lights will spin backwards and, according to the Sky engineer, this will "clear the hard drive".

Once this is done, disconnect the digibox from the mains power again and this time press and hold the 'back up' button whilst you reconnect the mains power. Continue holding it for about 15 seconds until 3 lights on the front of the box come on and you get a full-screen message saying "Updating system software. Do not disconnect mains supply or satellite dish."

Leave the digibox doing its thing for about 10 minutes and it should be fixed! Try pausing and recording things again... hopefully you've just saved yourself the callout charge.

If you've not been so lucky, you'll have to get Sky to fix it for you. Some people report that if you ask to cancel your subscription Sky sometimes offer a free callout to fix the problem - you're more valuable to them as a paying customer than the cost of an engineer callout."


I hope you don't need it.

2 comments:

  1. How cab you call the out from France

    ReplyDelete
  2. I didn't B - I reset the system like it said on that website - all seems ok so far but have lost the comedy shows & a film I was saving for tonight :-( Not France - still stuck in Spain where the rain is coming down in stair rods and has been since last Saturday. This must be Winter Week.

    ReplyDelete

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